Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
- Standard Shipping (3–10 business days): $4.99
- Standard Shipping is free for orders over $40.00
Domestic Shipping (Australia) We ship to all states and territories across Australia. Delivery times may vary depending on your location.
International Shipping We currently do not ship internationally.
Order Tracking We do not offer order tracking so we can keep our costs down and pass the savings on to you.
Lost or Damaged Parcels If your order arrives damaged or goes missing, please contact us at enquire@insana.com.au within 5 days of the expected delivery date and we'll make it right.